Refund & Return Policy

Last Updated: June 20, 2026

DC Hub sells digital access to data and software — API/MCP data calls, credit packs, and subscriptions. There is nothing physical to return. This policy explains when and how you can get a refund, including for purchases made on your behalf by an AI agent.

In short: unused credits and accidental or duplicate charges are refundable within 30 days. Data calls that have already been delivered (consumed) are not refundable, because the service was rendered. We resolve genuine billing problems quickly and in good faith.

1. Credit Packs (e.g. 1,000-call pack)

Unused credits: refundable within 30 days of purchase if none of the pack's calls have been used.
Partially used packs: we will refund the pro-rated value of the unused credits within 30 days, at our discretion.
Consumed calls: calls already returned to you (delivered data) are non-refundable.
Credit packs expire 90 days after purchase; expired, unused credits are not refundable.

2. Subscriptions (Developer, Pro, Enterprise)

You may cancel at any time; cancellation stops all future charges.
The current billing period is generally non-refundable (standard for SaaS), as access remains active through the end of the period.
If you were charged after cancelling, or charged in error, we will refund that charge in full.

3. Usage-Based / Metered Charges

Metered charges bill for calls actually made. Because the data was delivered as the calls were made, metered usage is non-refundable except for verified billing errors (e.g. duplicate metering or charges for calls you did not make).

4. Purchases Made by AI Agents (Agentic Commerce)

When an AI agent purchases a DC Hub product on your behalf — for example through an agentic-commerce checkout — the same policy applies. If an agent bought something you did not intend, or bought a duplicate, contact us within 30 days with the order/receipt and we will refund the unused portion.

5. How to Request a Refund

Email [email protected] with:

The email used at checkout (or the order/receipt number), and
A brief reason for the request.

We aim to respond within 2 business days. Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

6. Disputes & Chargebacks

If something looks wrong on your statement, please contact us first — we can almost always resolve it faster than a chargeback. Filing a chargeback without contacting us may result in suspension of the associated API key pending review.

7. Exceptions & Your Legal Rights

Nothing in this policy limits any non-waivable refund rights you may have under applicable consumer-protection law. Where the law requires a refund, we will honor it regardless of the above.

8. Contact

DC Hub (Martone Advisors, LLC)
Billing: [email protected]
Address: Phoenix, Arizona, USA