Privacy Policy

Last Updated: December 30, 2024

DC Hub ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at dchub.cloud.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, job title
• Payment Information: Billing address, payment card details (processed by Stripe)
• Communications: Messages you send us, support requests, feedback

1.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, search queries, time spent
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies, preference cookies, analytics cookies

2. How We Use Your Information

Purpose	Legal Basis
Provide and maintain the Service	Contract performance
Process payments	Contract performance
Send service updates and notifications	Legitimate interest
Improve and personalize the Service	Legitimate interest
Analyze usage patterns	Legitimate interest
Prevent fraud and abuse	Legitimate interest
Comply with legal obligations	Legal compliance

3. Analytics & Tracking

We use the following analytics services:

• Google Analytics 4 (GA4): Website analytics and conversion tracking. Google Privacy Policy
• Microsoft Clarity: Session recordings and heatmaps to improve user experience. Microsoft Privacy Policy

You can opt out of analytics tracking by using browser extensions like Google Analytics Opt-out or enabling "Do Not Track" in your browser.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Stripe (payments), Google (analytics), Microsoft (analytics), Cloudflare (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• HTTPS encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for up to 3 years for legal, tax, or audit purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at [email protected].

8. Cookies

We use cookies and similar technologies for:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

9. International Transfers

Your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

10. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect information from children.

11. California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising privacy rights

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy, contact us at:

DC Hub
Email: [email protected]
Address: Phoenix, Arizona, USA